Digital tablet kiosks reduces customer service time by 90 percent on average/Supplied
The digital tablets will be rolled out across the Shari’ah compliant bank’s branch network by the end of the year.
Wednesday 28, August 2019 BY KUDAKWASHE MUZORIWA
Abu Dhabi Islamic Bank (ADIB) has introduced digital tablet kiosks that reduce customer service times in its branches, the launch forms part of the bank’s digital transformation strategy which is implementing modern banking services and operations.
The digital tablets, now available at most of ADIB branches, allow customers to rapidly update their information such as changes of employer, salary and personal contact details as well as updating identification documents.
ABID stated that customer service time for these tasks has been reduced by 90 per cent on average, to as little as three minutes.
Philip King, the Global Head of Retail Banking at ADIB, said, “The introduction of these tablets saves both customers and branch staff significant time, and as a result, service staff will be able to focus even more on providing customers with high-quality financial advice and service.”
Recently, the bank launched a new service ‘Express Finance’ which provides qualifying customers with instant access to personal finance within 30 minutes and a simple way to apply for personal finance online.