Digital Banking Concept/Bloomberg
Many banks and their technology teams are working to identify a low-friction pathway to assist them in developing digital banking engagement platform (DBEP).
Thursday 04, July 2019 BY KUDAKWASHE MUZORIWA
The Forrester Wave’s Digital Banking Engagement Platforms Q3 2019 report said that Infosys Finacle leads in digital banking engagement platforms.
The report evaluates 13 digital banking solutions on a comprehensive set of 28 criteria focusing on current offering, strategy and market presence.
The report stated that as banks enhance their requirements for digital front ends to deliver great, differentiating customer experience (CX) quickly, flexibly and efficiently, while driving digital transformation—the availability of a combination of off-the-shelf banking capabilities with flexible architectures will dictate which providers lead the pack.
Sanat Rao, the Chief Business Officer, Infosys Finacle, said, “A holistic digital engagement suite that puts customer at the centre of every interaction, anticipates customer needs, and fulfils them equally well on all channels and devices is the need of the hour.”